FAQ

frequently asked questions
Booking & Payment
Are gratuities/tips included?
While it is customary to tip or provide a gratuity for service in the US, it is discretionary.
What is the cancellation policy?
If you cancel 3 days prior to booked tour: full refund to the original method of payment. If you cancel 2 days prior to booked tour: 50% refund to the original method of payment. Less than 2 days prior to booked tour: you forfeit any refund.
Are there surcharges or additional fees?
We have no hidden fees. The only additional fees are for optional activities such as the Skywalk with no advance booking required.
What forms of payment are accepted?
All major credit and debit cards accepted.
How do I book a tour?
Access the reservations portal on our website to book a tour.
General
Are cameras permitted?
Personal cameras for non-commercial use are permitted. Drones are not allowed without special permit. Please refer to the following for commercial photography restrictions: Grand Canyon West Commercial Filming (link???) NOTE: If experiencing the Skywalk, personal phones and cameras are not allowed. Professional photos are available for purchase. 
How much time is spent at Hoover Dam?
We allow for a 30 minute stop at Hoover Dam to enjoy the Mike O'Callaghan–Pat Tillman Memorial Bridge for a scenic and picturesque view.
How much time is spent at Grand Canyon West?
Approximately 3 hours at Grand Canyon West
Are meals included?
The tour purchase includes a light breakfast. There are three dining options included in the Grand Canyon West Tour and a meal voucher will be provided during the tour. We recommend contacting Grand Canyon West in advance to accommodate any dietary restrictions. We have no control on the menu choices with Grand Canyon West. You are welcome to pack a brown bag breakfast/lunch but no credit is issued for unused meal vouchers.
What fitness level is required?
Our Grand Canyon West Tours do not require a high level of fitness. There is opportunity for a short hike. You may do limited walking or as much as you see fit. There are several areas where you may rest at each point of interest or utilize the hop-on hop-off shuttle to navigate between stops.
What if I miss my scheduled pickup?
We make every effort to be on time at the pick-up location. Depending on passenger count, we may wait a few minutes but the tour follows a schedule.
What time does the tour begin?
Your pick up time is confirmed after you book. Pick up time is between 6:00 AM and 7:00 AM.
What should I wear?
Refer to the Grand Canyon West Attire Guidelines. (link???)
Can I bring luggage?
The bus is equipped with overhead compartments for small backpacks only.
How do I get around once we arrive at the West Rim?
Upon arrival at the West Rim, you have access to a free hop-on hop-off Shuttle System provided by the Hualapai Tribe. Grand Canyon West link???
Vehicle FAQs
Is there a toilet on the bus?
Our vehicles are not equipped with restroom facilities but we do allow time for comfort stops along the way.
What are your vehicles like?
We operate small to medium size coaches accommodating 15-24 passengers. The vehicles are state of the art and designed specifically for your comfort and safety but are not wheel chair accessible. The coaches may or may not have Wi-Fi on board due to limited service in the area.